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Technical Applications Scientist (H/F)
Description du poste
Your responsibilities will include :
- Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from both internal and external customers.
- Troubleshoot basic inquiries utilizing foundational knowledge of technical issues to answer routine problems and questions.
- Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers.
- Independently handle both inquiry and complaint cases, and seeks assistance when needed
- Research and provide resolution on routine issues. Triages issues on more complex issues
- Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
- Maintain excellent records via SFDC of all customer interactions
- Develops and maintains networks with internal Technical Application Scientist team
- Sets goals with some guidance.
- Complies with all health and safety directions plus all relevant written instructions and work instructions.
Profil recherché
You come from a scientific background, MSc. or BSc in Molecular Biology, Genetics, Bioinformatics, or other relevant field, and you have at least one practical lab experience, ideally within Sequencing or BeadArray.
You have some technical support experience; or equivalent work experience gained within a relevant scientific setting.
You have very good written and oral communication skills in French and English. You have a sense of service and the desire to support customers in the success of their projects.
You have some technical support experience; or equivalent work experience gained within a relevant scientific setting.
You have very good written and oral communication skills in French and English. You have a sense of service and the desire to support customers in the success of their projects.
Processus de recrutement :
1️⃣ Entretien de pré-sélection avec le service RH : 30 minutes / visio
2️⃣ Entretien avec les responsables chez le/les adhérents et le Directeur Général : 1 heure / présentiel
3️⃣ Entretien final avec le Président et le Responsable Administratif et Financier de l’association : 30 minutes / visio ou présentiel
2️⃣ Entretien avec les responsables chez le/les adhérents et le Directeur Général : 1 heure / présentiel
3️⃣ Entretien final avec le Président et le Responsable Administratif et Financier de l’association : 30 minutes / visio ou présentiel
Informations complémentaires
- Intéressement ;
- Titres restaurant ;
- Mutuelle ;
- Repos de remplacement ;
- Plan de formation ;
- Téléphone professionnel.
Informations complémentaires
Type d’emploi : Temps plein, CDI
Date de démarrage envisagée : dès que possible
Statut : Cadre
Salaire : A partir de 40k€ bruts par an
Date de démarrage envisagée : dès que possible
Statut : Cadre
Salaire : A partir de 40k€ bruts par an